Lennox Air Conditioner Buyer’s Guide – HVAC Brand Review

HVAC equipment is a major investment all property owners must make at least once in their lifetime. The decision can be overwhelming for some. One of the most well-known brand names in air conditioners has been Lennox. Is it worth the extra money to get a trusted name? Does Lennox live up to its 100-year-old reputation in commercial heating and cooling innovation and excellence?

This will serve as your one-stop guide to Lennox equipment, from the company’s rich history to user-identified drawbacks to the benefits of purchasing Lennox HVAC equipment.  

The Best of Lennox

Founded in 1895, Lennox has been an industry trailblazer as it owns and operates the largest and most/advanced research and development labs in the country. This is how they have been able to remain ahead of the pack at every turn.

Here are just some of the most recent Lennox innovations:

Energence Rooftop Units

This unit comes with options to have SmartAirflow systems that save ventilation energy consumption. It is also equipped with a supply fan that brings even more energy savings, with additional potential to harness solar energy.

Mini-Split Systems

A dual cooling and heating system that can help property owners circumvent ductwork.

Prodigy Control System

An intelligent control system that can be configured to meet your daily heating and cooling needs from your roof top system.

Lennox VRF

It is a versatile HVAC solution that can be used in commercial buildings of all sizes. It is easily customizable and offers energy savings.

Being on the cutting edge has also allowed Lennox to offer a wider variety of units. This gives consumers more options that better fit their individual HVAC needs. There are a lot of upsides to being a Lennox customer.

Energy Efficiency

Lennox is a leader in energy efficiency. Their products are Energy Star efficient. What does that mean? Energy Star is a government program that helps potential buyers make energy-smart decisions when purchasing equipment to help save energy and in turn help customers save money. While the initial investment might be costly, it could very well pay off in the long run and you’ll have a great return on your investment.

Customizable Technology

Lennox is a leader in designing custom comfort for homes and commercial buildings. As we talked about earlier, they have the best of the best when it comes to technology and they aren’t afraid to flaunt it. If you want an intuitive system that has the easiest and most efficient pre-programmed settings for your cooling system, Lennox is the way to go.

Localized Technical Support

The benefit of purchasing equipment from such a ubiquitous brand in HVAC is that customers receive local technical troubleshooting and repairs. Anytime you have a problem you can contact a local Lennox dealer for service or support. Lennox provides technical support to all of their dealers nationwide.

Warranties

With every Lennox purchase there are options for warranties that range from the basic limited warranty period for units to additional warranties that can cover the equipment’s entire lifespan. Warranties and extended warranties vary for each unit or piece of equipment.

The Drawbacks

Before buying Lennox equipment, it is important you understand the drawbacks in addition to all of the “pros”. Here are some of the downsides to purchasing Lennox units that we’ve gleaned from experience, customer comments and general online chatter.

Price

With Lennox, you aren’t just paying for the equipment, you are paying for the household and trusted brand name. While this might be a good idea to buy from an accredited brand when it comes to HVAC, the price tag isn’t all functionality, the price is affected by the Lennox reputation in reliability.

Parts Are Pricey and Hard to Find

Looking to repair a Lennox Air Conditioner or heat pump? You might not be able to get your unit fixed as quickly as you’d like. You may have to wait weeks for the part to arrive for installation. Since you bought name brand, you will also have to pay name brand prices for the parts too.

Rebate

Lennox does offer some incentives for purchasing their products, which we’ll discuss below. But a major complaint Lennox customers have with the company is its rebate process. People buy Lennox with the idea that they will receive rebate money. Lennox does give the customers their rebate, as promised.

But the catch is that it is only available on a debit card. The card expires after 6 months and after that time period the customer is unable to reclaim it. Additionally, if you use the card to withdraw cash from an ATM, a $2.95 fee is incurred in addition to the ATM fee.

How Does Lennox Compare to the Competition?

Lennox has always stood out of the crowd as a brand for multiple reasons. Its quality, innovation, core values, customer services, and customer satisfaction speak for its success and uniqueness. 

Innovative and efficient air solutions!

Dating back to 1895, Lennox is currently one of the top-notch brands in the market for providing the most efficient as well as innovative residential and commercial air conditioners. They also sell furnaces and heat pumps. 

The manufactured products are one of a kind and have several features to offer. From advanced technology like iComfort Wi-Fi Touchscreen Thermostat to noise as low as 59 decibels, Lennox surely takes on its competitors like a pro! 

Integrity, Respect, and Excellence

Lennox stands true to its core values and regularly strives to provide the best of all to its customers. The services and products offered are of high quality and true to the promises made. All their products are backed by efficient customer support guaranteeing higher customer satisfaction. 

High-Quality Customer Assurance

Lennox is highly committed to providing its customers with high-quality customer services. The Customer Services team works every day to ensure customer satisfaction; whether it is a technical issue or a query regarding your product, the employees make sure to provide you with every bit of detail. These products also come with years of warranty and other customer benefits.

Comparison of the Best Lennox Air Conditioners

It is indeed no hidden truth that Lennox manufactures one of the best air conditioners out there in the market. However, getting to choose one from a pool of many can surely be a hectic task.  

But worry not! We really understand the struggle and are here to help you out. This article enlists some of the best air conditioners by Lennox. We have also added a comparison table to help you out.

Model Name

Energy Efficiency (SEER)

Cost of Unit Only

Installation Cost

14ACX

16.00

$1550

Variable

SL18XC1

18.50

$ 4275

Variable

XC20

20.00

$ 4495

Variable

XC25

26.00

$ 3,775

Variable

Quick Take: Best Lennox Air Conditioners

These are our recommendations for the best Lennox air conditioners:

  1. XC25
  2. SL18XC1
  3. XC20

Review of the Best Lennox Air Conditioners

From their descriptions to the pros and cons and what makes them stand out, everything has been mentioned in a very comprehensive and detailed review for each product.

1. XC25

PROS

  • High efficiency saves utility costs
  • Has iComfort S30 smart thermostat
  • Silent Comfort™ technology makes it extremely noiseless
  • Low greenhouse gas emissions make it Environmentally friendly
  • Adjustable cooling output because of the Precise Comfort® Technology

CONS

  •  Has a limited warranty period
  • The inverter board may need replacement after a certain period of time

Why it Stands Out to Us

This is one of the best air conditioning units manufactured by Lennox. It is a flagship product that is featured in their ‘perfect system’ for cooling. Its features are advanced and very innovative. The iComfort S30 smart thermostat, Silent Comfort™ technology, coupled with Precise Comfort® Technology, make it worth your money. 

The product is also very efficient and saves you a lot of electricity running costs. Furthermore, it is extremely environmentally friendly, unlike many of its competitors. This air conditioner is perfect for hot and humid areas. It is also adequately priced for domestic use. It has high-quality functioning and hardware and comes with a limited ten-year warranty.

It has everything to stand out of the crowd and is worth a try.

  • Energy efficiency up to 26.00 SEER can save you hundreds annually on utility costs
  • Variable-capacity operation
  • SilentComfort™ technology gives this unit a sound rating as low as 59 dB
  • R-410A refrigerant and Solar Ready
  • iComfort t®-enabled technology
  • 10-Year limited warranty on covered components including the compressor
  • This unit is tax credit eligible
  • Energy efficiency up to 18.50 SEER to help with your energy savings
  • Single-stage cooling
  • SilentComfort™ technology gives this unit a sound rating as low as 65 dB
  • R-410A refrigerant and easily combined with solar roof modules
  • iComfort t®-enabled technology to give you connectivity to the system whether you are home or not and allows you to maximize comfort
  • 10-Year limited warranty on covered components including compressor
  • This unit is tax credit eligible

Bottom Line

XC25 is surely worth a purchase as its features are highly unique. Its innovative, energy-efficient sleek design make it commendable and stand out of the crowd. The iComfort S30 smart thermostat, Silent Comfort™ technology, and Precise Comfort® Technology are some of the major highlights of this product. 

While the product comes with some cons like a limited warranty period, Lennox offers extendable warranties for higher customer satisfaction and convenience. The pros outweigh the cons of the product and make it one of the best out there as well. But the cherry on top? XC25 offers everything at a very reasonable price to you, and saves you multiple dollars on electricity bills! 

PROS

  • Extremely silent for comfort 
  • Great for summers and humid seasons
  • It makes use of the iComfort S30 smart thermostat
  • The product is very efficient; has a SEER of about 18.50
  • SL18SC1 removes heat from inside using the Lennox Quantum coil

CONS

  • Has a limited warranty
  • Has a relatively lesser SEER

Why it Stands Out to Us

With a 65 decibel sound, and innovative and advanced technologies like iComfort S30 smart thermostat and Lennox Quantum coil is one of the major attractions of this product. These features make it stand out to us, and are truly one of its kind. It is very easy to use and easy to clean. It is extremely effective in hot and humid areas/ seasons.

This air conditioner is also very adequately priced compared to the electricity bills it saves you for years. Although the warranty given is limited for parts, ten years is still a big deal of time. The product overall is a great one and deserves a spot here. 

  • Energy efficiency up to 18.50 SEER to help with your energy savings
  • Single-stage cooling
  • SilentComfort™ technology gives this unit a sound rating as low as 65 dB
  • R-410A refrigerant and easily combined with solar roof modules
  • iComfort t®-enabled technology to give you connectivity to the system whether you are home or not and allows you to maximize comfort
  • 10-Year limited warranty on covered components including compressor
  • This unit is tax credit eligible

Bottom Line

With features as advanced and innovative as the iComfort S30 smart thermostat and Silent Comfort™ technology, SL18XC1 is a very user-friendly air conditioner by Lennox. It is great for use in summers and extremely humid areas as it makes use of the trademark Lennox Quantum coil and exhales out the hot air from indoors. The product is also very efficient with a good SEER rating of 18.50; installing this unit will not only let you have the best of tech and comfort but also help you keep the electricity bills low. Its cons are non-existent in terms of noticeability against its pros and make it worth a purchase.

3. XC20

PROS

  • Offers variable capacity
  • It makes noise as low as 65 decibels
  • Has a PermaGuard™ Cabinet and SmartHinge™ Louver Design
  • Low greenhouse gas emissions making it environment-friendly
  • The air conditioner is extremely efficient, saving you hundreds of dollars per electricity bills

CONS

  • Has a limited warranty
  • Inverter board might need replacement after a certain period of time

Why it Stands Out to Us

The unit has a lot of features on the table for its users. From advanced tech and innovative design model to efficient mechanisms operating within the product, this air conditioner stands true to what Lennox promises to offer. However, while the product does come with certain cons reported above, but the pros outweigh the cons by a large milestone. Its ability to cool down houses in the most extreme of summers, and provide its users with convenient features and ease make it stand out for us. It surely is one of the best ones out there, and had everything it took to be on the list here!

  • High-efficiency air conditioner with true variable capacity
  • Helps control humidity with unprecedented precision
  • Up to 20.00 SEER
  • Variable-capacity operation
  • SilentComfort™ technology gives this unit a sound rating as low as 65 dB
  • R-410A refrigerant and easily combined with solar roof modules
  • iComfort t®-enabled technology to give you connectivity to the system whether you are home or not and allows you to maximize comfort
  • 10-Year Limited Warranty on compressor, 5-Year Limited Warranty on covered components. This product may be eligible for valuable 10-Year Limited Extended Warranty
  • Efficient and economical unit for those looking for a best-value purchase
  • Up to 16.00 SEER
  • Single-stage
  • As low as 76 dB
  • Energy Star certified
  • R-410A refrigerant
  • Reliable scroll compressor to give you years of efficient cooling
  • Compatible with the exclusive Humiditrol® whole-home dehumidification system
  • 5-Year Limited Warranty on covered components including compressor. This product may be eligible for valuable 10-Year Limited Extended Warranty coverage.

Bottom Line

The features and design of this unit make it worth a purchase. Its features make it highly commendable; it is extremely convenient and easy to use. Its SEER rating of 20.00 coupled with PermaGuard™ Cabinet and SmartHinge™ Louver Design is one of the major highlights of this product. These features make this unit very efficient; whether the hot spells of summer or hefty electricity bills, XC20 can save you from both of them!

That’s not all! The unit has a low noise feature. So, what are you waiting for? Get your hands on it if it is compatible with what you have been looking for! 

PROS

  • 14ACX is extremely affordable
  • Sound production as low as 76 decibels 
  • Perfect for use in hot summers because of its adaptability
  • It uses advanced technology for effective humidity control 
  • Offers efficiency and saves money by lowering electricity bills

CONS

  • Has a relatively lower noise-control capability

Why it Stands Out to Us

With features and designs that make the product extremely user-friendly and convenient to use, this is a great product to buy. It offers noise control, efficiency, as well as adaptability for high-end functioning. But is that all that makes it stand out? Definitely, not! There is, in fact, a lot more to it. The unit is known for its exclusive Humiditrol® whole-home dehumidification system. This system makes cooling easier even on sweltering days, making it worth the purchase. While some cons have been reported regarding the product, the pros of this product camouflage the former, it surely is worth a mention! 

  • Efficient and economical unit for those looking for a best-value purchase
  • Up to 16.00 SEER
  • Single-stage
  • As low as 76 dB
  • Energy Star certified
  • R-410A refrigerant
  • Reliable scroll compressor to give you years of efficient cooling
  • Compatible with the exclusive Humiditrol® whole-home dehumidification system
  • 5-Year Limited Warranty on covered components including compressor. This product may be eligible for valuable 10-Year Limited Extended Warranty coverage.

Bottom Line

14ACX has all that it takes to make it worth your money. It has a great humidity check and control tech; thus, it would not be wrong to say that 14ACX is extremely suitable in areas with high humidity levels during summers. The unit also offers noise control for user convenience. From great features like humidity and noise control to high efficiency and a lot more, this air conditioner is one of its kind out there in the market. And the cherry on top? This product is quite affordable and easy to use.

Some Other Great Lennox Products

To help make your home even more comfortable, Lennox also offers other parts of a climate control system. We wanted to highlight just a couple here

Comfort 3000 Thermostats

  • Simple accurate temperature control at a good cost
  • 2-year limited warranty
  • Programmable so that you can customize your comfort and your energy savings
  • Has a filter reminder so you always know when it is time to change your filter
  • Easy to operate with user-friendly interface

Sunsource Home Energy System

  • Compatible with all of the air conditioners listed above
  • Solar modules take energy from the sun and use it to power your Lennox solar-ready A/C unit or heat pump
  • It is easy to expand the system by just adding more solar modules
  • Installs with no major modifications to your home

Finding the Best Prices

When you are weighing your options at different Lennox dealers, it is important to not only look at the price tag but also factor in tax credits, rebates, and long-term energy savings. Here is what you should consider when shopping around for your new Lennox unit.

Lennox Rebates and 0% Financing

While sometimes you may be able to get special pricing on a brand, it usually comes through a local contractor. The brand itself doesn’t make mention of it publicly. But Lennox is different. At the time of this writing, they are offering a rebate of $150-$1250 on selected equipment, or 0% financing. It is a limited-time offer but be sure to check when you are ready to buy to see what might be available.

Invest in Hiring a Quality Contractor

This might not be a tip on how to find the best price, but it may be one of the most important things to consider. Be sure to account for the money it will take to hire a qualified, licensed contractor in your initial budget. Proper installation may feel pricey now, but it could save you a ton down the line on repairs and maintenance. There is no point in buying a name brand only to have it improperly installed. Be sure to get at least 3 bids before settling on a contractor.

Tax Credits and Rebates

Check out databases like this to see what tax credits or rebates you may be eligible for when buying Energy Star equipment from Lennox. There are different policies for different states and cities that offer tax incentives for buying “greener” units. Don’t miss out on your rebate, and be sure to subtract this from the initial price of the unit.

Price Matching

Request a price match from your local contractor. Contractors hear this all the time, so don’t be surprised if they are not thrilled with the request. A great way to convince them to meet you at least halfway is to explain why you NEED the particular unit you have chosen. Another strategy is to bring other local business to that contractor, your word-of-mouth can be more valuable than money in some cases.

What Kind of Warranty Does Lennox Offer?

Lennox is known for making its customers feel secure and assured when buying products. One way of doing so is offering a generous warranty on products it manufactures along with high-quality customer service.

The warranty Lennox provides ranges from a period of 5 years to the lifetime of the appliance. The company also offers extended warranty options for units it manufactures and sells. Usually, every product comes with its warranty.  There's a basic warranty for every appliance without any prior registration; this means that it is available to every customer. After the basic, there are certain warranty plans available to customers they can sign up for as per the appliances purchased. This allows customers to feel safe and confident in their transactions. The warranty plans offered on the products above are mentioned within their respective sections; they range from a period of 5 years to 10 years.

And the cherry on top? These warranties are readily available with no additional costs at the time of purchase! 

Company History

Lennox originated as a small furnace manufacturing business founded by Dave Lennox in Marshalltown, Iowa in 1895. Lennox eventually sold the company in the early 1900s to Dave Norris who took the company from its humble beginnings in heating and expanded Lennox into air conditioning.

The Lennox we know and respect now is an international company that has cornered the market in all things HVAC and refrigeration. The company is based in Richardson, Texas and operates through a network of over 6,000 Lennox Dealers nationwide.

Conclusion  

Now that you know all there is to know about Lennox, it is important that you find a good contractor to help you properly install the equipment once you buy it.

Remember that while the price tag may seem hefty for Lennox, don’t forget to take into account your property’s lifelong energy savings, rebates, tax credits, and lowered maintenance costs. What you might pay for in a name might show up in savings on your next utility bill.